Last updated: 8.23.2026
At Memes of the Floating World, we want you to love your art and all of our goods. If something isn't right, we're here to help. This policy explains how returns, damaged items, and refunds work. It is part of our Terms & Conditions, and it does not affect any statutory consumer rights you may have.
Our return window
You may request a return within 7 days of receiving your order. To be eligible, the item must be in the same condition in which you received and in it's original packaging].
How to start a return
Email us at floatingworldmemes@gmail.com with your order number and a note about what you'd like to return and why. Please wait for our reply and return instructions before sending anything back — returns sent without contacting us first may not be processed. Do not ship the package back to the return address on the label - it will not reach me and the item will be lost.
Return shipping costs
Unless your item arrived damaged, defective, or was the wrong item, you are responsible for the cost of return shipping, and we recommend using a tracked service, as we can't be responsible for returns lost in transit. If the return is our fault, we cover the shipping.
Damaged, defective, or wrong items
If your order arrives damaged or defective, or you received the wrong item, please contact us within 14 days of delivery with your order number and a photo of the problem. We will make it right by sending a replacement or issuing a refund, and we will cover any return or replacement shipping in these cases. Because prints are made to order and inspected by hand, small natural variations are normal and are not considered defects.
Items that can't be returned
Items that cannot be returned include apparel, stickers, and personalized or custom pieces. Damaged or defective items are always eligible regardless of this list.
Refunds
Once we receive and inspect your return (or approve a refund for a damaged/defective item), we will refund the price of the item to your original payment method via Stripe. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Original shipping charges are non-refundable unless the return is due to our error. For international orders, refunds are issued in USD; any difference caused by currency exchange rates is set by your bank and is outside our control.
Cancellations
Need to cancel? Email us as soon as possible with your order number. We can usually cancel and fully refund an order before it ships. Once an order has shipped, it falls under the return process above.
Lost or delayed packages
Every order ships with tracking. If your tracking hasn't updated or your package seems lost, please contact us. We'll help you investigate with the carrier and will replace or refund a package confirmed lost in transit. See our Shipping Policy for delivery details.
EU and UK customers
If you are in the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days of receiving it, for any reason. We honor this cancellation right for EU and UK customers as required by law. This policy is in addition to, and does not limit, your legal rights.
Contact us
Questions about a return or refund? Email us at floatingworldmemes@gmail.com.